Effective Date: 05/20/2025
Last Updated: 06/16/2025
This Privacy Policy explains how Accent Change (also known as Accent Change by Dialect Work, operated by Dialect Work, a sole proprietorship in California) collects, uses, and protects your personal data.
By using our website, signing up for our services, or interacting with our ads, you agree to the terms of this policy.
1. What We Collect
We collect the following categories of personal information when you use our site, book a call, or interact with our advertising:
Contact Information: Full name, email address, phone number
User Input: Form responses, call applications, assessment submissions
Payment Details: Processed securely via Stripe or PayPal (via Payments AI)
Audio/Video: Recordings of coaching sessions, assessments, or user submissions
Technical & Usage Data: IP address, browser data, time on site, pages visited, etc.
Marketing & Ad Tracking: Data from tools like Facebook Pixel, Google Ads, and GoHighLevel tracking
We may also collect information through third-party integrations (e.g., embedded scheduling forms, surveys, or course platforms).
2. How We Use Your Information
We use the data we collect for the following purposes:
To deliver services (1-on-1 coaching, group coaching, assessments, courses)
To schedule and conduct accent assessments and coaching calls
To send emails and texts related to your purchases, sign-ups, or appointments
To manage your account, subscriptions, and access to materials
To analyze behavior and track ad performance (Meta/Facebook, Google Ads)
To improve our site, offers, and user experience
For remarketing and audience targeting via Meta and Google platforms
3. Cookies, Pixels, and Tracking Technologies
We use cookies and similar tracking tools to deliver a better experience and track advertising performance. These may include:
Cookie Name - Provider - Purpose
_fbp - Meta/Facebook - Stores and tracks visits across websites for ad targeting (3 months)
msgsndr_id - GoHighLevel - Identifies users for tracking and funnel interactions (1 year)
cookie-config - GoHighLevel - Stores user cookie consent settings
DV, NID, AEC - Google - Used by Google services (e.g. Ads, Analytics, YouTube) for session control, preferences, and ad delivery
You can opt out via your cookie preferences or by visiting:
California Residents
Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to opt out of the sale or sharing of your personal data. To do so, email us at [email protected] with the subject line “Do Not Sell or Share My Info.”
4. Data Sharing & Third-Party Services
We do not sell or rent your personal data. We share your information only with trusted service providers to deliver our services and optimize your experience. These may include:
Payment Processors (Stripe, PayPal via GoHighLevel Payments AI)
Email & CRM Platforms (GoHighLevel, EmailOctopus)
Advertising Tools (Meta/Facebook Ads, Google Ads, Google Tag Manager)
Analytics Services (Meta Pixel, Google Analytics)
Scheduling & Funnel Forms (Calendars and survey forms within GoHighLevel)
These vendors are required to maintain the confidentiality and security of your data.
5. Data Security
We use appropriate technical and organizational safeguards to protect your personal data, including:
SSL encryption
Secure third-party integrations
Role-based access control (only authorized personnel can access sensitive info)
While we strive to protect your data, no method of transmission over the internet is 100% secure. Use our services at your own discretion.
6. Data Retention
We retain your personal data only for as long as necessary to:
Deliver and support our services
Comply with legal, accounting, or regulatory obligations
Resolve disputes or enforce our agreements
You may request deletion of your personal data by contacting us (see Section 10).
7. Your Rights
If you're a resident of California, the EU, or other jurisdictions with privacy regulations, you may have the right to:
Request access to or deletion of your personal data
Correct inaccurate personal data
Opt out of marketing communications
Object to the processing of certain types of data
Request data portability
To exercise these rights, email us at [email protected]. We will verify your identity before fulfilling the request.
8. SMS & Email Communications
By providing your phone number or email address, you consent to receive automated messages from us related to your bookings, purchases, reminders, and access to our programs. This may include:
- Appointment confirmations
- Reminders and rescheduling messages
- Follow-ups about your coaching or assessment
You may also receive promotional updates. You can opt out at any time by:
- Clicking “unsubscribe” in any email
- Replying “STOP” to any SMS
- Contacting us directly at [email protected]
All SMS messages are sent using a verified sender ID via GoHighLevel.
9. Third-Party Links
Our site may contain links to third-party websites or services (e.g., YouTube, external course platforms). We are not responsible for their privacy practices or content. Use third-party services at your own risk.
10. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be reflected on this page with a new “Last Updated” date. Your continued use of the site or services constitutes acceptance of any changes.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Accent Change (by Dialect Work)
Email: [email protected]
Phone: +1 (877) 510-3832
Mail: 1968 S. Coast Hwy, #5509, Laguna Beach, CA 92651