Privacy Policy

Effective Date: 05/20/2025

Last Updated: 06/16/2025

This Privacy Policy explains how Accent Change (also known as Accent Change by Dialect Work, operated by Dialect Work, a sole proprietorship in California) collects, uses, and protects your personal data.

By using our website, signing up for our services, or interacting with our ads, you agree to the terms of this policy.

1. What We Collect

We collect the following categories of personal information when you use our site, book a call, or interact with our advertising:

  • Contact Information: Full name, email address, phone number

  • User Input: Form responses, call applications, assessment submissions

  • Payment Details: Processed securely via Stripe or PayPal (via Payments AI)

  • Audio/Video: Recordings of coaching sessions, assessments, or user submissions

  • Technical & Usage Data: IP address, browser data, time on site, pages visited, etc.

  • Marketing & Ad Tracking: Data from tools like Facebook Pixel, Google Ads, and GoHighLevel tracking

  • We may also collect information through third-party integrations (e.g., embedded scheduling forms, surveys, or course platforms).

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To deliver services (1-on-1 coaching, group coaching, assessments, courses)

  • To schedule and conduct accent assessments and coaching calls

  • To send emails and texts related to your purchases, sign-ups, or appointments

  • To manage your account, subscriptions, and access to materials

  • To analyze behavior and track ad performance (Meta/Facebook, Google Ads)

  • To improve our site, offers, and user experience

  • For remarketing and audience targeting via Meta and Google platforms

3. Cookies, Pixels, and Tracking Technologies

Our site uses cookies, pixels, and similar technologies for the following:

  • Performance Tracking: To monitor ad campaign effectiveness and funnel behavior

  • Retargeting: To display relevant ads to past site visitors via Meta and Google Ads

  • User Behavior Analysis: To improve site flow, reduce drop-off, and customize content

You can control or disable cookies through your browser settings.

If you're in a region requiring consent (e.g., EU/EEA), we are working to implement full cookie consent tools via GoHighLevel or compliant third-party scripts. Contact us with any concerns.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data. We share your information only with trusted service providers to deliver our services and optimize your experience. These may include:

  • Payment Processors (Stripe, PayPal via GoHighLevel Payments AI)

  • Email & CRM Platforms (GoHighLevel, EmailOctopus)

  • Advertising Tools (Meta/Facebook Ads, Google Ads, Google Tag Manager)

  • Analytics Services (Meta Pixel, Google Analytics)

  • Scheduling & Funnel Forms (Calendars and survey forms within GoHighLevel)

  • These vendors are required to maintain the confidentiality and security of your data.

5. Data Security

We use appropriate technical and organizational safeguards to protect your personal data, including:

  • SSL encryption

  • Secure third-party integrations

  • Role-based access control (only authorized personnel can access sensitive info)

While we strive to protect your data, no method of transmission over the internet is 100% secure. Use our services at your own discretion.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Deliver and support our services

  • Comply with legal, accounting, or regulatory obligations

  • Resolve disputes or enforce our agreements

You may request deletion of your personal data by contacting us (see Section 10).

7. Your Rights

If you're a resident of California, the EU, or other jurisdictions with privacy regulations, you may have the right to:

  • Request access to or deletion of your personal data

  • Correct inaccurate personal data

  • Opt out of marketing communications

  • Object to the processing of certain types of data

  • Request data portability

  • To exercise these rights, email us at [email protected]. We will verify your identity before fulfilling the request.

8. SMS & Email Communications

By providing your phone number or email address, you consent to receive messages related to your bookings, purchases, or program access. You may also receive marketing updates. You can opt out at any time by:

  • Clicking “unsubscribe” in any email

  • Replying “STOP” to any SMS

  • Contacting us at the address below

9. Third-Party Links

Our site may contain links to third-party websites or services (e.g., YouTube, external course platforms). We are not responsible for their privacy practices or content. Use third-party services at your own risk.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be reflected on this page with a new “Last Updated” date. Your continued use of the site or services constitutes acceptance of any changes.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Accent Change (by Dialect Work)

Email: [email protected]

Phone: (424) 256-6476

Mail: 1968 S. Coast Hwy, #5509, Laguna Beach, CA 92651

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