Terms & Conditions

Effective Date: 05/20/2025

Last Updated: 06/16/2025

Welcome to Accent Change (also known as Accent Change by Dialect Work), operated by Dialect Work, a sole proprietorship registered in California. By accessing our website or purchasing any of our products or services, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website, platform, or services.

1. Services Provided

Accent Change provides education and coaching services to help non-native speakers improve their American English pronunciation and speech clarity. Our services include:

• 1-on-1 accent reduction coaching (single sessions or monthly subscription)

• Live group coaching as part of our high-ticket program

• On-demand digital courses and training materials

• Assessments (free or paid)

• Community access for ongoing support and discussion

All services are delivered online through platforms such as GoHighLevel and may include video calls, self-paced content, and member forums.

2. Payments, Subscriptions & Billing

All payments are processed securely via third-party payment processors such as Stripe and PayPal.

Subscriptions

Subscription plans (e.g., monthly coaching) auto-renew each billing cycle unless canceled.

You may cancel your subscription at any time via your account portal or by emailing us at [email protected].

Cancellations take effect at the end of the current billing period.

High-Ticket Programs

High-ticket coaching programs may involve a one-time payment or structured payment plan.

By enrolling, you agree to the full payment obligation unless explicitly stated otherwise in a signed agreement.

Declined Payments & Account Suspension

Access to courses, community, or coaching may be suspended if payment fails or is reversed.

You are responsible for updating your billing information to maintain access.

3. Refund & Cancellation Policy

1-on-1 Monthly Coaching Plans

We offer a 30-day conditional money-back guarantee. To qualify, you must:

• Attend all scheduled sessions

• Complete the assigned exercises

• Submit required practice recordings

• If no measurable improvement is observed and all conditions were met, a refund may be issued at our discretion.

Accent Assessments ($25):

• Covered by a 7-day satisfaction guarantee. If you feel the assessment provided no value, email us within 7 days for a full refund.

Courses & Digital Products:

• All course sales are final. No refunds will be given unless stated otherwise for a specific product.

High-Ticket Coaching Programs:

Due to the depth of transformation and access provided, no refunds are issued after the first half of the program has been accessed or after 14 days from purchase, whichever comes first. Exceptions require written approval.

Cancellation Policies:

One-off coaching sessions: 24-hour notice required to reschedule or cancel.

Monthly Subscribers: 2-hour notice required.

No-shows or late cancellations may not be refunded or rescheduled.

4. Access to Materials & Community

Program access is intended for the original purchaser only.

Sharing login credentials, course content, or community access with others is prohibited.

Community behavior must remain respectful. We reserve the right to remove any user for disruptive or inappropriate behavior, without refund.

5. Intellectual Property

All content, including lesson plans, drills, exercises, frameworks, videos, worksheets, and coaching methodologies are the exclusive property of Dialect Work.

You may not:

Reproduce, resell, or publicly distribute materials

Modify or use content to create derivative works

Share or publish proprietary material outside of authorized platforms

Violations may result in legal action and immediate termination of access.

6. Disclaimers

Accent Change provides educational services only. We do not diagnose or treat medical conditions. Our services are not a substitute for licensed speech-language pathology or mental health care.

Individual results vary. Progress depends on effort, consistency, and many personal factors. No outcome is guaranteed.

7. Limitation of Liability

To the fullest extent permitted by law, Dialect Work shall not be held liable for any damages arising from:

• Use of our services or materials

• Missed business or professional opportunities

• Reputational, emotional, or interpersonal consequences related to speech work

• Platform outages or third-party service errors

• Use our content and services at your own discretion and risk.

8. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes must be resolved in the courts of Orange County, CA.

9. Contact Information

Questions about these Terms? Please contact:

Accent Change (by Dialect Work)

Email: [email protected]

Phone: (424) 256-6476

Address: 1968 S. Coast Hwy, #5509, Laguna Beach, CA 92651